Privacy Policy

Plant Spirit Medicine Woman

plantspiritmedicinewoman.com · Last updated: April 2026

Plant Spirit Medicine Woman (“PSMW”, “we”, “us”, “our”) is operated by Sorrell Robbins, Margate, Kent, UK. We are registered with the UK Information Commissioner’s Office (ICO) as a data controller.

This policy explains what personal data we collect, why we collect it, how we use it, and your rights in relation to it. It applies to all information collected through our website (plantspiritmedicinewoman.com), our course and membership platforms, and any related services, communications, or events.

If you have any questions about this policy, please contact us at hello@plantspiritmedicinewoman.com.

1. What Information We Collect

1.1 Information you provide to us

We collect personal information that you voluntarily give us when you:

Purchase a course, product, or service from us
Book a therapy appointment or event place
Create a member account on our website or course platform
Sign up to our email newsletter
Contact us by email, phone, or through our website contact form
Submit a testimonial or other content

The personal information we collect in these circumstances may include your name, email address, postal address, phone number, and billing information.

1.2 Payment data

When you make a purchase, payment is processed securely by our payment processors: Stripe, PayPal, and Klarna. We do not store your full card details. Each processor handles payment data in accordance with their own privacy policies, which you can review at stripe.com, paypal.com, and klarna.com.

1.3 Information collected automatically

When you visit our website, we automatically collect certain technical information including your IP address, browser type, device type, operating system, referring URLs, and information about how you interact with our site. This information is used to maintain the security and performance of the website and for internal analytics purposes.

This information is collected partly through cookies and similar technologies. Please see our Cookie Policy for full details.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfil your orders, course bookings, and therapy appointments
To manage your account and membership access
To send you booking confirmations, receipts, and service-related communications
To send you our email newsletter and marketing communications, where you have consented to receive these
To respond to your enquiries and provide customer support
To maintain the security of our website and prevent fraud
To comply with our legal obligations

We will only use your personal information for the purposes for which it was collected, or for compatible purposes. We will not sell your personal data to third parties.

3. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

Contract: where processing is necessary to fulfil a purchase or booking you have made with us
Legitimate interests: for example, to maintain the security of our website and to improve our services
Consent: for email marketing communications — you can withdraw your consent at any time
Legal obligation: where we are required to process your data to comply with applicable law

4. Who We Share Your Information With

We share your personal information only where necessary, with the following categories of third-party service providers:

Payment processors — Stripe, PayPal, and Klarna, for the purpose of processing your transactions
Email platform — Squarespace, which powers our website, member accounts, and email newsletter
Course platform — Thinkific, which hosts some of our existing online course content (being transitioned to Squarespace)
Analytics — Google Analytics, to help us understand how visitors use our website

All third-party providers are required to handle your data securely and in accordance with applicable data protection law. We do not permit them to use your data for their own marketing purposes.

We may also disclose your information where required to do so by law, or to protect the rights, property, or safety of PSMW, our clients, or others.

5. Email Marketing

If you have subscribed to our newsletter or otherwise consented to receive marketing communications from us, we will use your email address to send you updates about our courses, events, products, and other news from Sorrell and PSMW.

You can unsubscribe at any time by clicking the unsubscribe link in any of our emails, or by contacting us directly at hello@plantspiritmedicinewoman.com. Unsubscribing from marketing communications will not affect transactional emails related to a purchase or booking you have made.

6. How Long We Keep Your Information

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting obligations.

As a general guide, we retain customer purchase and booking records for six years in line with HMRC requirements. Newsletter subscriber data is retained until you unsubscribe. You may request deletion of your data at any time — see Section 9 below.

7. How We Keep Your Information Safe

We take the security of your personal data seriously. Our website is hosted on Squarespace, which maintains industry-standard security practices including SSL encryption. Payments are processed via PCI-DSS compliant payment processors.

No method of transmission over the internet is completely secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.

8. Children

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us immediately at hello@plantspiritmedicinewoman.com and we will delete it promptly.

9. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

Right of access — to request a copy of the personal data we hold about you
Right to rectification — to ask us to correct inaccurate or incomplete data
Right to erasure — to ask us to delete your data in certain circumstances
Right to restrict processing — to ask us to limit how we use your data
Right to data portability — to receive your data in a structured, commonly used format
Right to object — to object to our processing of your data, including for direct marketing
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at hello@plantspiritmedicinewoman.com. We will respond within 30 days. We may need to verify your identity before processing your request.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Cookies

We use cookies and similar technologies on our website. Please refer to our Cookie Policy at plantspiritmedicinewoman.com/cookie-policy for full details of the cookies we use and how to manage them.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available at plantspiritmedicinewoman.com/privacy-policy. We will notify you of any significant changes by email or by posting a notice on our website.

13. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact:

Sorrell Robbins — Data Controller

Plant Spirit Medicine Woman

Margate, Kent, UK

hello@plantspiritmedicinewoman.com

Plant Spirit Medicine Woman · Margate, Kent, UK · hello@plantspiritmedicinewoman.com